The status quo has been completely reset. Optimizing performance through cost efficiencies in today’s landscape is no longer a goal, it is table stakes. Businesses today have two options – continuously evolve or get left behind. DayBlink Consulting collaborates with companies to navigate uncertainty and make them future proof.
We have seen how quickly our world can change. Moreover, the rate of change in business and technology, coupled with stiff competition and increasing customer expectation, requires experienced consultants that can not only strategize broadly, but embed themselves with clients to rapidly execute and accelerate programs.
As new technologies continue to emerge, IT has never been more crucial to an enterprise’s strategy and day-to-day operations. Delivering superior products and services that reach markets sooner requires a nimble IT infrastructure that is integrated across the enterprise. From IT program design to technical deployments and upgrades, DayBlink Consulting’s expertise and experience ensures our clients are not hindered by an aging or limited technology infrastructure.
DayBlink Consulting digs deep into the data to find novel consumer insights and develop detailed market segmentation to continuously perfect your customer’s experience. This allows you to target new customers and evolve established relationships to unveil actionable strategies that lead to higher customer satisfaction, increased speed to market, and jettisoned products and processes which bear cost in excess of value add.
The majority of companies consider innovation a priority yet struggle to do it effectively. Today, companies must balance the mission to keep existing products working seamlessly with introducing new products to unstable markets. DayBlink Consulting’s approach focuses on more than just the product, our goal is to deliver the most lifecycle value by ensuring that offerings meet customers’ needs. By collaborating with you to assess roadmap priorities and then build an offering vision and roadmap centered on customers, then driving development using agile methodologies, we will consistently find new opportunities to foster innovation and generate revenue.
Using our patented proprietary technology, DayBlink Consulting identifies a range of performance improvement opportunities for your contact center’s call handling processes and systems. Our recommendation roadmap will range from immediate process-only adjustments to tweaking applications used by agents to wholesale system replacement. As each opportunity is based both on the verifiable time savings and frequency of occurrence for a specific improvement, estimates of potential benefits are data-driven and have a high degree of confidence. Further, implemented changes are verified using the same Time and Motion methodology, allowing confirmation of efficacy or identification of further required adjustments. DayBlink Consulting’s data-driven methodology also enables gain-sharing engagement structures that require little investment to get started.